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How to Cancel a Virtual Number Order

Learn how to cancel an eligible virtual-number order from your Primex account.

Primex guide cover showing a virtual-number order on a mobile phone with a cancellation icon.

How to cancel your number order

If the Cancel option is available for your active number order, follow these steps:

1. Open Buy Number in the Primex app.
2. Tap the Orders tab.
3. Find the number order you want to cancel.
4. Tap Cancel.
5. Review the cancellation prompt and tap Approve to confirm.
Once the cancellation is successful, the order status will update in your order history.

Primex Buy Number page with the Orders tab selected and an active number order showing the Cancel button.
Primex cancellation confirmation popup asking the customer to approve cancellation of the selected virtual-number order.

Cancellation availability depends on the order status and service. If a Cancel button is not available, the order may already be completed, expired, or not eligible for cancellation.